Frequently Asked Questions
What is HandyNaija?
HandyNaija is a platform that connects skilled workers, freelancers, and service providers with customers looking for their expertise.
Who can use HandyNaija?
Both customers looking for services and skilled professionals (e.g., plumbers, electricians, graphic designers, web designers) can use HandyNaija.
Is HandyNaija free to use?
Yes! Registering an account and listing services is free. However, HandyNaija charges a 10% commission on remote jobs (e.g., web design, graphics) to facilitate secure payments.
How do I find a skilled worker?
You can browse different categories, search for specific services, and view profiles of available professionals.
Is it safe to pay through HandyNaija?
Yes, we offer a secure payment system for remote services to protect both customers and service providers. Payments are held in escrow until the job is completed.
Can I negotiate service prices?
Yes, you can communicate with service providers and negotiate terms before hiring.
How do I register as a service provider?
Simply sign up, create a profile, and list your skills and services for customers to find you.
How will I receive job requests?
Customers can contact you directly through the platform, and you’ll be notified of job requests.
How do I get paid?
- For local services (e.g., plumbing, carpentry), customers pay you directly.
- For remote services (e.g., graphic design, web development), payments are processed securely through HandyNaija, and we deduct a 10% commission before payout.
Can I take payments outside HandyNaija?
If you choose to handle transactions outside HandyNaija, you take full responsibility for the outcome. HandyNaija will not be liable for fraud or disputes.
How does HandyNaija ensure service quality?
We encourage customers to leave reviews and ratings. Service providers with good ratings get more visibility.
What happens if I’m not satisfied with a job?
You can report issues to us, and we will review the case to determine a fair resolution.
How do I contact HandyNaija support?
You can reach us via email at support@handynaija.com or through our Live Chat on the website.