Welcome to HandyNaija! By using our platform, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Introduction
HandyNaija is a digital platform that connects skilled workers with customers seeking their services. Local services (such as plumbing, electrical work, and carpentry) can be hired directly at no cost, while remote services (such as graphic design and web development) require payment through our secure platform with a 10% service commission.
2. User Registration
- Users must provide accurate and complete information during registration.
- By creating an account, you agree to abide by these terms.
- HandyNaija reserves the right to suspend or terminate any account that provides false information.
3. Service Listings and Bookings
- Skilled workers can list their services, set pricing, and provide details about their work.
- Customers can browse, book, and hire professionals based on availability.
- HandyNaija does not guarantee the quality of work but provides a platform for skilled professionals to connect with customers.
4. Payments and Commission
- Local services are booked for free, and payments are handled directly between the worker and the customer.
- For remote services, payments are processed securely through HandyNaija.
- HandyNaija deducts a 10% commission from the service provider’s earnings before disbursing payments.
- Users who choose to transact outside our platform do so at their own risk, and HandyNaija will not be responsible for any fraud or disputes.
5. Cancellations and Refunds
- Customers may cancel bookings based on the service provider’s cancellation policy.
- Refunds for remote services are subject to review based on the agreement between the client and service provider.
- HandyNaija reserves the right to mediate disputes but is not liable for refunds beyond our payment system’s policies.
6. User Responsibilities
- Customers and service providers must communicate respectfully and professionally.
- Skilled workers must provide the services as described in their listings.
- Any fraudulent, misleading, or illegal activity will result in account suspension or legal action.
7. Dispute Resolution
- Disputes must first be reported to HandyNaija’s support team.
- If the dispute involves payments, HandyNaija will mediate, but final resolutions may be handled between the client and the service provider.
- HandyNaija is not responsible for damages, losses, or dissatisfaction resulting from any services booked through the platform.
8. Limitation of Liability
- HandyNaija provides a platform for connecting skilled workers with clients but does not guarantee or endorse any services.
- HandyNaija is not liable for any direct or indirect damages, losses, or disputes arising from transactions on the platform.
9. Privacy and Data Protection
- HandyNaija collects and processes user data in accordance with our Privacy Policy.
- Users agree to allow HandyNaija to store and use their information for platform improvements and marketing purposes.
10. Modifications to Terms
- HandyNaija reserves the right to update these Terms and Conditions at any time.
- Continued use of the platform after modifications signifies acceptance of the new terms.
11. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: support@handynaija.com